Why Change?

Adapt or Lose, in Today’s Self-Service Economy

Stop Self-Service Frustration

Success in business -- any business -- depends on winning new customers and keeping more of the ones you already have.

But here's the thing. With conventional customer care, there's a conflict between providing great service and controlling costs. And frustrated customers get caught in the middle. It doesn’t have to be that way.

At Contact Solutions, we design user-friendly, self-service technology that delivers customer care around the convenience of the customer. What could be more important than that?

Learn More

Find Savings in All the Right Places

If you’ve got at least 100 agents in your contact center, we can help you capture millions in cost savings by optimizing your IVR performance and automation rates. We'll help you continually optimize CX in your customer service applications, and stay on top of changing call patterns and market conditions, for the long term.

In other words, we'll continuously assess your hosted solutions to identify even better ways to boost automation and cut costs -- beyond the initial savings we help you find.

  • Keep improving ROI even after the solution is deployed
  • Reduce the number of calls transferred to expensive live agents
  • Get results backed by the self-service industry's only performance guarantee

Learn More

Benchmark. Improve. Repeat

For many brands, customer experience is the single best predictor of business success.

In today's fiercely competitive economy, customers have more choices than ever. Which means they can defect at the drop of a hat, if your service doesn't measure up.

At Contact Solutions, we help you find opportunities to keep customers engaged, which boosts loyalty, and drives sales and revenue that loyal customers add to your business over time.

Learn More

 

 

Effortless for the Customer, Sustainable for the Enterprise

At Contact Solutions, we believe customer care should be effortless for the customer and sustainable for the enterprise.  Our cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer.  We use business intelligence to continually improve and optimize customer care so enterprises can achieve superior results at sustainable cost, while adapting quickly to rapidly changing customer demands.

Customer Experience

Stop Self-Service Frustration

Success in business -- any business -- depends on winning new customers and keeping more of the ones you already have.

But here's the thing. With conventional customer care, there's a conflict between providing great service and controlling costs. And frustrated customers get caught in the middle. It doesn’t have to be that way.

At Contact Solutions, we design user-friendly, self-service technology that delivers customer care around the convenience of the customer. What could be more important than that?

Learn More

Cost Reduction

Find Savings in All the Right Places

If you’ve got at least 100 agents in your contact center, we can help you capture millions in cost savings by optimizing your IVR performance and automation rates. We'll help you continually optimize CX in your customer service applications, and stay on top of changing call patterns and market conditions, for the long term.

In other words, we'll continuously assess your hosted solutions to identify even better ways to boost automation and cut costs -- beyond the initial savings we help you find.

  • Keep improving ROI even after the solution is deployed
  • Reduce the number of calls transferred to expensive live agents
  • Get results backed by the self-service industry's only performance guarantee

Learn More

Continuous Improvement

Benchmark. Improve. Repeat

For many brands, customer experience is the single best predictor of business success.

In today's fiercely competitive economy, customers have more choices than ever. Which means they can defect at the drop of a hat, if your service doesn't measure up.

At Contact Solutions, we help you find opportunities to keep customers engaged, which boosts loyalty, and drives sales and revenue that loyal customers add to your business over time.

Learn More

 

 

Why Us?

Effortless for the Customer, Sustainable for the Enterprise

At Contact Solutions, we believe customer care should be effortless for the customer and sustainable for the enterprise.  Our cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer.  We use business intelligence to continually improve and optimize customer care so enterprises can achieve superior results at sustainable cost, while adapting quickly to rapidly changing customer demands.