Why Change?

Adapt or Lose, in Today’s Self-Service Economy

CX Made Good, Like Self-Service Automation Should

Imagine self-service automation so good, your customers would fight before they switched. That's the power of great CX – it satisfies customers and keeps them coming back. Not to mention that loyal customers are worth more in the long run. Plus, they spend more money than new customers as well. At Contact Solutions, we’re champions of Real Customer Service. And we take a systematic approach to helping you push your CX goals over the top.

Experience the Contact Solutions difference:

  • Increase customer loyalty.
  • Generate incremental revenue.
  • Boost brand image.
  • Reduce operating costs. Guaranteed.
  • Get actionable insight into how customers behave in your IVR.

Save Millions

If you’ve got at least 100 agents in your contact center, we can help you capture millions in cost savings by optimizing your IVR performance and automation rates. Additionally, we'll help you continually optimize CX in your customer service applications, and stay on top of changing call patterns and market conditions, for the long term. In other words, we'll continuously assess your hosted solutions to identify even better ways to boost automation and cut costs -- beyond the initial savings we help you find.

Experience the Contact Solutions difference:

  • Keep improving ROI even after the solution is deployed
  • Reduce the number of calls transferred to expensive live agents
  • Get results backed by the self-service industry's only performance guarantee

You Can Find Incredible Savings in Your Contact Center, If You Know Where to Look

In 2012 alone, we helped existing clients identify more than $13,000,000 in new self-service savings. How? Through our systematic, Continuous Improvement (CI) Methodology™.

We’ve engineered our hosted contact center solutions to save you money from day one. But, unlike other IVR providers, we’ll continue to strategically assess our hosted solutions to find even better ways to help you boost self-service automation to save money above and beyond the savings you initially capture.

Experience the Contact Solutions difference:

  • Keep improving ROI for years after initial deployment- often by an additional 50% or more
  • 27.4%, average increase in Customer Experience rating for client solutions
  • Guaranteed savings opportunities of at least 5x initial investment for CI Consulting

Contact Solutions is the only self-service IVR provider that offers your customers a personalized experience dynamically adapted to their individual behavior with guaranteed improvement to customer experience and ROI.

Customer Experience

CX Made Good, Like Self-Service Automation Should

Imagine self-service automation so good, your customers would fight before they switched. That's the power of great CX – it satisfies customers and keeps them coming back. Not to mention that loyal customers are worth more in the long run. Plus, they spend more money than new customers as well. At Contact Solutions, we’re champions of Real Customer Service. And we take a systematic approach to helping you push your CX goals over the top.

Experience the Contact Solutions difference:

  • Increase customer loyalty.
  • Generate incremental revenue.
  • Boost brand image.
  • Reduce operating costs. Guaranteed.
  • Get actionable insight into how customers behave in your IVR.

Cost Reduction

Save Millions

If you’ve got at least 100 agents in your contact center, we can help you capture millions in cost savings by optimizing your IVR performance and automation rates. Additionally, we'll help you continually optimize CX in your customer service applications, and stay on top of changing call patterns and market conditions, for the long term. In other words, we'll continuously assess your hosted solutions to identify even better ways to boost automation and cut costs -- beyond the initial savings we help you find.

Experience the Contact Solutions difference:

  • Keep improving ROI even after the solution is deployed
  • Reduce the number of calls transferred to expensive live agents
  • Get results backed by the self-service industry's only performance guarantee

Continuous Improvement

You Can Find Incredible Savings in Your Contact Center, If You Know Where to Look

In 2012 alone, we helped existing clients identify more than $13,000,000 in new self-service savings. How? Through our systematic, Continuous Improvement (CI) Methodology™.

We’ve engineered our hosted contact center solutions to save you money from day one. But, unlike other IVR providers, we’ll continue to strategically assess our hosted solutions to find even better ways to help you boost self-service automation to save money above and beyond the savings you initially capture.

Experience the Contact Solutions difference:

  • Keep improving ROI for years after initial deployment- often by an additional 50% or more
  • 27.4%, average increase in Customer Experience rating for client solutions
  • Guaranteed savings opportunities of at least 5x initial investment for CI Consulting

Why Us?

Contact Solutions is the only self-service IVR provider that offers your customers a personalized experience dynamically adapted to their individual behavior with guaranteed improvement to customer experience and ROI.