On Demand IVR

Need a comprehensive automated IVR solution without the sky-high cost? Our On Demand IVR services are a cost-efficient and much less resource intensive solution that gives BPOs and contact center outsourcing companies a strategic edge over the competition. 

Our flexible on-demand and On Demand IVR services integrate seamlessly with your contact center and enterprise applications so your customers get the attention and information they need fast.

With our Computer Telephony Interface (CTI), data moves with the customer, so they don't have to re-enter data with each selection or repeat information when transferred to a live agent. The result: shorter call times, fewer bottlenecks, happier customers. The best part? CTI is a standard offering – no additional fees.  It's part of our commitment to continuous improvement.

Our shared services delivery team manages and monitors your application finish, including all data host connections, so your internal IT team can focus on other things.

We provide insight into the kinds of calls you receive and where the calls are going. We help you to identify strategies to increase automation and allow your value agents to spend more time addressing the critical concerns of your most valued customers.

When you consider the cost you'll save on equipment, project plan implementation and contingency planning, our shared services offering makes perfect sense.

Active Applications Management

We constantly monitor your applications to ensure they perform at the most efficient levels possible. We routinely review your voice and Contact Portal statistical and termination point reports to understand where and why your customers exit the IVR. Then we not only provide you with business intelligence that's actually meaningful, we make proactive recommendations based on those analytics to increase IVR efficiency and improve your automated call completion rates. Read our white paper, Sweating the Small Stuff.

Our business model incents us to save you money

We don't make our money charging you hefty deployment or maintenance fees. We are actually incented to save you money through continuous monitoring of your current call flows, scripts and other components of your automation. We continuously look for ways to make your Contact Portal run more efficiently, with less dropped calls, shorter wait times and better automation that keeps your customers happy. Read our white paper, Sweating the Small Stuff.

End to End IVR Monitoring

Our 24/7 network operations center works to ensure uninterrupted IVR uptime not only at the hardware and software levels, but at the application integration and performance levels as well. Our customized monitoring tools provide you with real-time alerts to integration, performance and parameter issues, so you avoid minor headaches before they become major liabilities.

er your savings on equipment, project plan implementation, contingency planning and service/maintenance fees, our shared services offering makes perfect sense.