Notification

Our notification services provide informational or fully interactive phone calls based on preset criteria and utilizing a shared platform.

Use our notification call center services to:

  • Proactively contact customers with service and appointment reminders
  • Announce new products, or services or events
  • Deliver prescription refill and other medical notifications

Our automated notification solution provides you with:

  • An automated dialing process via direct interface with the customer resource management system to minimize manual intervention
  • Integration with the trouble tracking system, allowing full process automation
  • Interaction between the customer and the outbound IVR script
  • Connection to a knowledgeable and experienced live agent who can resolve issues quickly