• Overview
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  • Web Self Service
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  • Speech Recognition
  • Hardened Data Centers
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  • Contact Portal

Web Self Service

Leverage our Integration Expertise for Online Self Service

As integration experts, Contact Solutions connects your contact portal to your contact center technologies for seamless integration into your back end systems. Now you can utilize that same integration for your web self service integration, owning the highest level of contact automation technology while benefiting from lowest total cost of ownership.

We use the same integrations for contact portal and web self service, providing two ways for your customers to obtain the information they need, whenever they need it.

Letting Contact Solutions provide dual integration is cost effective for you and convenient for your customers. By using the integration infrastructure one time for both contact center and Web, you give your customers the access choices they expect.

You benefit from the low cost of Web self service. You gain better insight into your customers whether they use the web, the contact center or both.

Contact Solutions Makes Multi-channel Surveys Painless and Inexpensive.

You’ve told us you need more ways to survey your customers. How about surveying them over the web and over the phone? Contact Solutions provides the survey questions and the responses to you in one tidy package, allowing for powerful call center and ‘quality of service’ management.

The best part is that our on-demand web surveys are far less expensive than you would spend to deliver parallel surveys via web and IVR. Plus, you eliminate having two sets of data to analyze.

Complete Customer Feedback Management

Now you can capture customer survey data over the web and have the results captured in the IVR for more complete customer feedback management. We make is easier for you to ask your customer about their call center experience, or anything else you need to know to improve customer satisfaction and quality of service.

Our web survey platform utilizes all of the existing capabilities of our large-scale IVR and web-app platform, software and services. Combined with the application of our Continuous Improvement Practice, we can help you to analyze and modify your surveys for higher completion rates and more highly targeted feedback.

Combined with the application of our Continuous Improvement Practice, we can help you analyze and modify your surveys to improve completion rates and collect more actionable data in the form of highly targeted feedback.

Which ultimately leads to better customer service and satisfaction.