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  • Voice Access
  • Speech Recognition
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  • Contact Portal

Voice Access

Smooth integration means shorter call times
Integrating your contact portal with your other telecom and data systems is critical for contact automation continuous improvement. Our developers can create integration routines to your database and ERP systems (we already have engineered solutions to address critical protocols such as CORBA, IP, Tuxedo, Siebel/Oracle, 3270, XML and others.)

We make sure that when your customers call the contact center, all their data is available— fast. If this doesn't happen efficiently, the caller would opt out to a live agent, costing you more.

To provide self-service options requires consistent and effective communication between your contact portal and our host systems. If one of our many proven adapters doesn't fit the bill, we'll create the integration for you, because smooth integration means better automation and improved service. That's part of our Continuous Improvement Practice.

If a caller does opt for an agent, our CTI sends their data to the live agent fast and automatically, reducing the time the live agent spends with the caller. (Now your customer is happy and your agent can move on to the next call).

We also offer speaker verification and authentication biometrics. Our verification offering allows us to offer voice access at a lower cost with higher accuracy.

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