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Speech Recognition

Our approach to speech recognition is ‘out there' (in a good way)

Speech recognition is not just a cool technology; it can also be a good investment in instances where it shortens the average length of customer calls.

Contact Solutions provides basic speech recognition, directed dialog, and natural language speech recognition services. By tweaking the recognition engine we can "speech tune" your data to understand what your callers are saying. We also provide name and address verification modules for collecting, correcting and changing contact information by phone.

We never sell technology for technology's sake; rather we'll create the right solution for your speech recognition needs. Plus, you get the level of speech technology you need for greatest accuracy, without paying extra.

"Speech Recognition" and "Free": you don't usually hear them in the same sentence. We believe in automating as many contacts as possible, in the most customer-friendly manner.  So, here's our approach to speech recognition (hold the Blackberry, you won't want to miss this):

If you require speech recognition, we provide it at no additional charge. By taking the cost factor out of the equation, together we can focus on what's truly the best method of maximum automation and the best customer service for you. 

On the other hand, if your application will actually function better in touch tone, then that's what we'll recommend that you implement.

How's that? Well, our business model is not reliant on speech licenses or speech professional services; it's based on maximizing your savings through higher automation. 

If speech recognition leads to more automation, you got it, at no additional costs. 

If it doesn't, well, we don't twist your arm. How refreshing is that?