• Overview
• Applications
  • Vertical Solutions
  • Web Self Service
  • Notification
  • Inbound
• Services
  • Host Integration
  • Computer Telephony Integration
  • Solutions Management
  • Optimization Portal
• Infrastructure
  • Voice Access
  • Speech Recognition
  • Hardened Data Centers
  • Security & Compliance
  • Contact Portal

Inbound

While we know you would probably like to answer every call with an agent, the reality is that the cost would be prohibitive. Contact Solutions lets you give your customers the next best thing— customer-friendly and efficient inbound services.

We continuously monitor all your inbound contact portal services, looking for ways to improve automation rates and shorten call times. Our goal is to save you money by helping you to serve every caller efficiently and make their contact center experience pleasant and hassle-free.

Whether you're a large company, business process outsourcing provider or a government agency struggling to maintain costs while providing excellent service, you can count on Contact Solutions' Inbound solutions to optimize the caller experience and reduce the number of live agent transfers.

Inbound services include:

• Account Balance
• Automated surveys
• Call routing
• Caller verification
• Customer service
• Election monitoring
• Electronic benefits transfers
• Entertain, weather, traffic, sports
• HR and benefits management
• Locator services
• Order fulfillment
• Payment/credit card transactions
• prepaid 'top up' applications
• Promotions and loyalty programs
• Subscription services
• Travel

It's our way of giving you what no other contact automation provider can: Ongoing savings and superior services.