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Host Integration

Hosttrak

Nobody monitors, tracks and reports on the performance of host interfaces and the transactional performance of your Contact Portal like we do.

Hosttrak is a free service that we offer with all integrations. Hosttrak provides vital reporting about our host interface as it relates to both your Contact Portal and your contact center technologies. Hosttrak tracks the performance and content of remote HTTP host transactions, which provides engineering and operations personnel with a detailed performance audit of data integrations with remote customer systems, and identifies the success or failure of the transactions.

Hosttrak monitors all transactions on the front and back end, and tracks host transaction durations, what responses are returned, when time outs occur, and other host-related events. We scrutinize this data to identify trends and possible issues. When a problem does occur, Hosttrak sends an alarm notification so outages are prevented, not endured.

Hosttrak complements Contact Solutions' real time escalation processes so hosting issues are identified before they cause major problems or downtime.

Contact Solutions' Actionable Analytics provides flexible on-demand Contact Portal reporting