Resource Center
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Customer Successes
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Methodology
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Hardened Data Centers
Contact Solutions operates four Carrier Grade sites in the continental US. Our Data Centers provide the very latest in protection and security Interconnectivity to all major networks.
- Direct interconnection to more than 90% of the world’s networks
- High performance backbone for rapid expansion
- Multi-redundant switches and powerful routers
Secure Facility
- On-site security on a 24×365 basis
- Biometric security for all doors and cages
- CCTV digital camera coverage of entire center
Reliable Environmental Control
- Redundant HVAC
- Fire detection and suppression
- Flood and earthquake protection
Highly Redundant Power Systems
- Uninterruptable Power Supply (UPS)
- Redundant backup diesel generators
- N+1 redundancy for all components and wiring
We had no self-service IVR prior to Contact Solutions. We are able to reach a larger customer base with the expanded hours. We leveraged their expertise to help us make critical business decisions. Going to a hosted model and Contact Solutions was an easy move.”—Pam Roddy, Vice President-Operations, OnProcess