Resource Center
Get the latest white papers and solution sheets here. >>

Customer Successes
Read customer case studies and how we helped improve their contact automation. >>

Methodology
Learn how we improve efficiency for our customers. >>

Hardened Data Centers

Contact Solutions operates three Carrier Grade sites in the continental US. Our Data Centers provide the very latest in protection and security Interconnectivity to all major networks.

  • Direct interconnection to more than 90% of the world's networks
  • High performance backbone for rapid expansion
  • Multi-redundant switches and powerful routers

Secure Facility

  • On-site security on a 24x365 basis
  • Biometric security for all doors and cages
  • CCTV digital camera coverage of entire center

Reliable Environmental Control

  • Redundant HVAC
  • Fire detection and suppression
  • Flood and earthquake protection

Highly Redundant Power Systems

  • Uninterruptable Power Supply (UPS)
  • Redundant backup diesel generators
  • N+1 redundancy for all components and wiring
"We had no self-service IVR prior to Contact Solutions. We are able to reach a larger customer base with the expanded hours. We leveraged their expertise to help us make critical business decisions. Going to a hosted model and Contact Solutions was an easy move." - Pam Roddy, Vice President-Operations, OnProcess