Self Service Transactions
HR & Benefits Management
Outbound Campaigns
Automated Surveys
Healthcare Applications
Locator Services
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Outbound IVR Campaigns
Contact Solutions' outbound capabilities use the shared platform to place outbound calls to customers based on client criteria. Outbound calls can be informational only or they can be fully interactive, allowing customers to get information, update their accounts, or be transferred to a live agent, if necessary.
Outbound campaigns (outbound call center services) can be used in the following scenarios, among others:
- Proactively contact customers for service reminders
- Medical or prescription notification
- Appointment reminders
- New product or service announcements
The automated solution can improve customer service by providing:
- Automated dialing process via direct interface to the customer resource management system to minimize manual intervention
- Integration into the trouble tracking system allows full automation of the process
- Customer interaction with the outbound IVR script and connection to a live agent with knowledge of the issue and experience to resolve the problem
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