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Contact Solutions Wins Coveted International Contact Center Award for Best Outsourced Relationship
Award Recognizes Excellence in Outsourcing with Business Process Outsourcer Partner ACS
Reston, VA (July 7, 2008) - Contact Solutions (CSI), the leader in contact automation, announced that it won the coveted Best Outsourced Relationship award in the America's category at the Contact Center World Conference and Expo in Orlando in June. CSI was also nominated for the Best Technology Innovation award.
By reaching this milestone, CSI will compete in Contact Center World's "World Finals" competition in Las Vegas this November. Contact Center World, the leading global support organization for the contact center industry with more than 112,000 corporate members, is in its third year of sponsoring the Contact Center World Awards Program. More than 800 nominations were received for this year's awards from some of the best known brands in the world including Hewlett-Packard (HP), Bell Canada, FedEx, MBNA Bank of America, Dell, and New York Life.
Affiliated Computer Services (ACS, Dallas, TX) has been using CSI shared IVR services to help its commercial and government contact centers realize significant cost savings for nearly a decade. ACS has outsourced over 130 IVR applications to CSI since 2004. Over 300 million calls have been processed to date for ACS commercial and government customers. Applications have ranged across the board from electronic benefit transfer (EBT) and healthcare account management, to automated surveys, state Medicare enrollment and automated benefits enrollment. CSI shared IVR services have been deployed across many different vertical markets such as travel and hospitality, state and local government, financial services, and insurance.
Contact Solutions Chief Executive Officer Paul Logan said, "CSI has worked very hard to ensure that ACS clients achieve the highest level of customer service through their contact centers. Together, we have developed tremendously successful contact automation programs that have given end users attractive self-service options at the IVR which has ensured reduction in live agent transfer."
Logan said that leading business process outsourcers (BPO), as evidenced from this award win, see significant cost savings when outsourcing their contact automation to help make their engagements more profitable.
About ContactCenterWorld.com and the 3rd Annual Contact Center World Awards
ContactCenterWorld.com is the worlds leading online magazine, conference & awards company and is a provider of global benchmarking studies. With over 110,000 members, ContactCenterWorld.com created the unique awards program in 2006 and recognizes the very best in the world through these exciting events held around the world. Visit ContactCenterWorld.com at www.ContactCenterWorld.com
About Contact Solutions
Contact Solutions (CSI) saves its clients millions of dollars by improving their contact automation significantly while uplifting customer satisfaction levels. Deploying time-tested shared IVR services, world-class IVR applications and procedures, and an industry-leading project management approach around six distinct Centers of Excellence, the company has helped the contact center industry redefine contact automation standards. Large enterprises such as American Express, Delta Airlines, Motorola and many public sector entities benefit from the company's focused, cost-effective contact automation approach. Contact Solutions is based in Reston, VA. Visit Contact Solutions at www.contactsolutions.com.
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