Blog
Press Releases |
Contact Solutions Announces PCI-DSS Compliance
Security Compliance Achievement is a Huge Benefit for Business Process Outsourcers (BPO) that Run Contact Centers
Reston, VA (June 13, 2008) – Contact Solutions (CSI), the leader in contact automation, announced that it has been certified compliant for the Payment Card Industry Data Security Standard (PCI-DSS). Achieving PCI certification as a Tier 1 provider demonstrates CSI’s continuing commitment to the highest levels of data security for its contact center clients. PCI compliance is required for companies that enable credit card transactions through an IVR.
Contact centers utilize CSI’s shared IVR services to reduce live agent transfers and save costs throughout the contact automation lifecycle. For many of these clients, CSI passes transactions through the IVR to complete credit card transactions.
PCI compliance is a benefit to the many Business Process Outsourcers (BPOs) that use CSI shared IVR services. If these BPOs were managing IVR equipment on their own sites, they would be required to acquire and maintain certification for each data center where the IVRs are located. By utilizing CSI’s shared IVR services model, these BPOs are relieved of the burden and cost associated with maintaining compliance.
The PCI Data Security Standard, endorsed by American Express, Discover Financial, JCB, MasterCard Worldwide and Visa International, requires merchants and service providers that store, process or transmit customer payment card data to adopt information security controls and processes to ensure data integrity. Participating payment brands require PCI DSS compliance reports by a certified third-party assessor for merchants and service providers that process credit card transactions to achieve compliance. More information on the council and the standard can be found at www.pcisecuritystandards.org.
Contact Solutions Chief Operating Officer Mark Whittle said, “Every contact center that uses CSI for its contact automation now has the confidence that their automated credit card processing and the IVR’s integration with the call center is PCI certified. By deploying CSI shared IVR services for their contact automation, contact centers will have addressed a significant component of their PCI challenge, which can save them tens of thousands of dollars.”
About Contact Solutions
Contact Solutions (CSI) saves its clients millions of dollars by improving their contact automation significantly while uplifting customer satisfaction levels. Deploying time-tested shared IVR services, world-class IVR applications and procedures, and an industry-leading project management approach around six distinct Centers of Excellence, the company has helped the contact center industry redefine contact automation standards. Large enterprises such as American Express, Delta Airlines, Motorola and many public sector entities benefit from the company's focused, cost-effective contact automation approach. Contact Solutions is based in Reston, VA. Visit Contact Solutions at www.contactsolutions.com.
|
