Contact Solutions Hires Brad Mack as VP of Sales
Contact Automation Industry Sales Leader Led Intervoice North and South America Sales Effort for Past Decade
Reston, VA (December 21, 2006) - Contact Solutions, the leader in contact automation, announced today that contact automation industry veteran Brad Mack has joined the company as vice president of sales. Mack previously had been the Americas sales leader for IVR customer premise equipment market leader Intervoice for much of the past eleven years.
In his role as vice president of sales, Mack will be responsible for all partner development and direct sales activities at Contact Solutions. His background includes 11 years running North and South America Sales for Intervoice, the industry leading manufacturer of self service IVR equipment. Mack has over 25 years of sales leadership with respected companies such as Octel, ROLM/IBM and Xerox. His approach includes a customer centric focus on account development and management while building long term relationships with customers.
Contact Solutions Chief Executive Officer Paul Logan said, "Hiring Brad Mack is validation that the CSI shared IVR services approach is the way that organizations are handling contact automation. Brad is one of the top sales executives in the contact automation industry. His teams have placed thousands of IVRs across North and South America. Now that large contact centers and the business process outsourcers that run them have made the shift to the shared IVR approach, versus purchasing large amounts of customer premise equipment, we look forward to Brad's continued success."
Mack said that he believes the time became right for the Contact Solutions shared IVR services model a number of years ago. "The shared IVR services approach, with its unlimited availability and scalability, means organizations can take control of their contact automation more efficiently without having to invest in excess hardware they may or may not need," said Mack. "More and more organizations have made the shift to the shared IVR services model and I believe CSI has the people, processes, and expertise to lead the industry."
One of Mack's initial responsibilities will be to grow the CSI sales team nationwide.
About Contact Solutions
Contact Solutions (CSI) saves its clients millions of dollars by improving their contact automation significantly while uplifting customer satisfaction levels. Deploying time-tested shared IVR services, world-class IVR applications and procedures, and an industry-leading project management approach around six distinct Centers of Excellence, the company has helped the contact center industry redefine contact automation standards. Large enterprises such as American Express, Delta Airlines, Motorola and many public sector entities benefit from the company's focused, cost-effective contact automation approach. Contact Solutions is based in Reston, VA. Visit Contact Solutions at www.contactsolutions.com.
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