Contact Solutions Announces Two of its IVR Solutions Reach 20 Million Minutes Mark
Contact Centers Have Confidently Moved to Shared IVR Services
for Large Mission-Critical Applications
Reston, VA (November 21, 2006) - Contact Solutions, the leader in contact automation, announced that two of its IVR solutions have processed at least 20 million minutes since they were launched. More and more large contact centers are operating their largest applications on the CSI shared IVR services. This number is significant considering the short time the company has been in business.
Contact Solutions Chief Executive Officer Paul Logan said, "This is further proof that the jury's back and shared IVR services are the way to go for large contact center applications. The scalability, flexibility and availability inherent with the shared approach and the way CSI implements and manages the services give large contact centers and business process outsourcers that run them the ability to save millions of dollars annually."
Logan said that a key benefit for its clients is that by effectively building and supporting such large IVR applications, CSI has been able to create a shared IVR service process that no one in the industry has been able to replicate. This is represented in the CSI "Centers of Excellence."
"CSI Centers of Excellence represents powerful and repeatable shared IVR processes and applications that have been implemented across many vertical markets to optimize our clients' contact automation. By developing, monitoring, and continuously improving hundreds of IVR applications, we give our clients the confidence that even the slightest improvements in contact automation can save millions of dollars. Through the six Centers, we are able to demonstrate to our clients an understanding and appreciation of contact center automation that they will never be able to achieve on their own."
About Contact Solutions
Contact Solutions (CSI) saves its clients millions of dollars by improving their contact automation significantly while uplifting customer satisfaction levels. Deploying time-tested shared IVR services, world-class IVR applications and procedures, and an industry-leading project management approach around six distinct Centers of Excellence, the company has helped the contact center industry redefine contact automation standards. Large enterprises such as American Express, Delta Airlines, Motorola and many public sector entities benefit from the company's focused, cost-effective contact automation approach. Contact Solutions is based in Reston, VA. Visit Contact Solutions at www.contactsolutions.com.
|
