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Travel and Transportation
Contact Solutions provides contact automations solutions for the travel and transportation industry. The economy, coupled with world events, has necessitated cost cutting measures across business operations in this market space. Our shared hosted Contact Portal solutions, coupled with our Continuous Improvement Practice makes it good business sense for these organizations to outsource the management, development, and monitoring of their Contact Portal applications to us.
We have been very successful in reducing contact center costs while increasing customer satisfaction rates; which is very important in this tough economic climate.
Contact Solutions provides features used often in the travel and transportation industry including bilingual menus, host integration, temporary messages, DTMF and speech.
The IVR system that CSI built for RideCharge allows any traveler carrying a mobile phone to quickly and securely pay for taxi rides from the back seat of the car without using cash, all in a completely automated fashion. It’s a major innovation in the use of IVR technology to improve the business travel experience.”—Sanders Partee, President, RideCharge
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