State & Local Government Contact Solutions: The Industry Standard for Excellence

When agencies and partnering organizations need solutions for their hosted IVR and on-demand self-service programs, they come to us.

We have provided solutions for 35 states covering 80% of the U.S. population and we currently support 16 unique programs which generate 10s of millions of transactions per month.

With our combination of unmatched experience and unrivaled expertise, we are the best resource for helping government agencies and their partners improve services and customer satisfaction. Scroll to see how

States using Contact Solutions for all ther hosted IVR and on-demand needs.

The Benefits

We help agencies and partners drive significant and lasting results by improving the customers’ interaction with agency’s program. The states and partnering firms’ administering these programs recognize a number of important benefits by working with Contact Solutions:

  • Experience — Each program benefits from best practices accumulated from hundreds of self-service implementations and millions of phone calls.
  • Continuous Improvement Methodology™ — Our formal process is performed regularly on all programs to ensure that best practices are applied to deliver the most useful services for your cardholders and that they have the best possible customer experience.
  • Agile — Programs are supported by our scalable cloud-based platform, ensuring all calls get through — even during the busiest calling periods or unplanned events.
  • Responsive — Through the use of our comprehensive suite of multi-modal communication channels (phone, text messaging, web and e-mail), program beneficiaries have access to program information whenever and wherever they need it.
  • Personalized — Customized business intelligence tools monitor all aspects of your program to give you a uniform view of the performance of the service and insight into how to best support your customers.

Experience Excellence

Ready to significantly reduce cost and improve customer experience your program in this fiscal year? Give us a call today to find out how we’ve help other states and partners administering the same programs.

State and Local Government Programs Actively Supported:

  • Child Care
  • Child Support
  • CHIP
  • DMV
  • Eligibility and Enrollment
  • MMIS
  • Parking
  • Provider
  • Retailer
  • SDU
  • SNAP
  • Surcharge
  • TANF
  • Ticketing
  • UI
  • WIC

Can We Help?

We help leading enterprises achieve their growth goals.

Schedule An Expert Consultation

or give us a ring 866.979.3339