Resource Center
Get the latest white papers and solution sheets here. >>
Customer Successes
Read customer case studies and how we helped improve their contact automation. >>
Methodology
Learn how we improve efficiency for our customers. >>
Public Sector
Government agencies and their outsourced contact center providers increasingly choose On Demand IVR services to contain costs and benefit from improved and increased automation. They recognize that On Demand IVR services provide huge dividends and can provide huge cost savings that can be redirected to new programs and services while still meeting strenuous program requirements.
Contact Solutions helps government agencies to significantly lower the cost per call of government customer services in support of applications like electronic benefit transfer, supplemental services like WIC, or medical services. We apply our Continuous Improvement Methodology, managing every aspect of IVR health, performance and statistics so agencies can provide more efficient service to citizens.
We understand that public agencies cannot afford downtime. Contact Solutions' technological infrastructure ensures 7 x 24 x 365 continuation of service. We provide turnkey, lifecycle solutions for the enterprise including application design, development, and testing, and our "carrier-grade" solution provides unlimited capacity to handle unexpected call volumes/spikes.
National Do Not Call Registry Case Study
The application is often regarded as the busiest IVR application currently in use. Contact Solutions was able to show the FTC that its highly scalable infrastructure could easily scale to the upper limits required by this registry.
Since I don’t come out of an IVR background, (Contact Solutions) have to be able to communicate with me. You always want to get a clear sense of what you’re paying for, and I think they do a good job at it.”—Ken Smukler, President, InfoVoter
Follow us on:
