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Healthcare

Healthcare Call Center Applications

Contact centers for insurance companies, healthcare providers, pharmacies, and more leverage our On Demand IVR services to increase contact automation efficiencies, improve patient service and reduce overall costs. They use our contact automation solutions to manage claims processing and billing, patient reminders, admittance and discharge records, general health care information, and routing to specialized personnel.

Contact Solutions offers a range of healthcare related On Demand IVR services that reduce the cost of customer support by automating service calls that would typically route to more expensive live agents. Our applications integrate seamlessly with existing health care databases and ensure optimum HIPAA compliant privacy protection of patient records.

Our Contact Portal supports both automated information and caller specific data and provides real-time access to virtually any kind of health care information from physician comments on test results or treatment options, to the filling of prescriptions, policy and claims processing, and billing settlements.

Because our open standards architecture allows easy integration with your existing databases, both providers and members can quickly and easily access information on claim status, payments and other account details with voice-enabled applications.

Outbound Notifications

For overdue accounts, an automated solution allows insurers and other health care providers to deliver outbound notifications in an efficient and customer-friendly manner. A voice-enabled application can seamlessly guide customers to your company's billing department to arrange immediate payments, provide additional payments, or route customers to a live agent.

We helped Health Savings Accounts (HSA) leader save $5 million. »