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Banking and Financial Services
We process millions of customer transactions annually.
Financial institutions and services companies trust Contact Solutions to deliver self-service consumer banking applications such as funds transfer and balance review, account management, loan payment and stop check payments. They can transfer to a credit card vendor, a check reorder vendor and bank customer service in the event an ATM or check card is lost or stolen. Callers can use our system via either Touchtone or Speech.
Many financial services institutions have decided to move away from owning and managing their own Contact Portals in order to remove capital expenditures, save costs and better focus on their core business. They realize the benefit of outsourcing the management, development, and monitoring of their Contact Portal applications and services to a company that can provide the latest technologies and best service in an environment of continuous improvement.
Contact Solutions is the ideal solution because our Contact Portal requires limited internal resources to monitor the day to day call flow and optimize automation activities. Our "pay as you go" model means that financial services companies do not have to invest in costly implementation and hardware fees.
Columbia Bank Case Study
As part of our Continuous Improvement Practice, Contact Solutions looked for ways to save Columbia Bank money on their contact automation.
Outsourcing key customer service functions to Contact Solutions will help us continue to best serve our many customers.”—Peter Wild, Senior VP & CIO, Columbia Bank
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