Self Service Transactions
HR & Benefits Management
Outbound Campaigns
Automated Surveys
Healthcare Applications
Locator Services
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Healthcare Call Center Applications
Organizations in every kind of healthcare market - including insurance companies, care providers, pharmacies, contact centers, and more - have been deploying shared IVR services to increase contact automation efficiencies, improve patient service and reduce overall costs. Contact automation solutions can be used to manage claims processing and billing, patient reminders, admittance and discharge records, general health care information, and routing to specialized personnel. By improving their automation percentage by just a few tenths of a percent, organizations can save millions of dollars.
Contact Solutions offers a range of shared IVR services to support healthcare providers and recipients. From automated information to caller specific data, these applications reduce the cost of customer support by automating service calls that would normally go to more expensive live agents. CSI applications integrate seamlessly with existing health care databases. They ensure optimum privacy protection for patient records, while providing real-time access to virtually any kind of health care information - from physician comments on test results or treatment options, to the filling of prescriptions, policy and claims processing, and billing settlements. HIPAA compliance is enhanced using shared IVR services.
Insurance companies leverage contact automation to improve claim processing and tracking. By integrating the applications with existing databases, both providers and members can quickly and easily access information on the status of claims, payments, or other account variables. Voice-enabled applications find the status of the claim and respond with detailed information.
For overdue accounts, an automated solution can allow insurers and other health care providers to deliver outbound notifications in an efficient and customer-friendly way. A voice-enabled application can be configured to guide customers seamlessly to the company's billing department to arrange an immediate payment, to provide additional payment, or to route the customer to a live agent. Well developed IVR systems in healthcare can save millions of dollars.
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