Customer Contact 2011, East: A Frost & Sullivan Executive MindXchange
April 10 – 13, 2011, Marco Island, Florida
We will be leading a discussion: Hosted IVR Platforms Offer Better Controls for Regulatory Compliance and Security – Is Your IVR Solution in the Dynamic Cloud or Stuck in a Static Facility?
Facilitator: Shelley Dunagan, Director of Sales
Date: April 11th
Time: 12:45 pm
Place: General Session Luncheon
THE place to be if you want to be a leader in delivering the kind of customer contact that creates a competitive edge for your organization. It is where you will get great new ideas for creating a more personal customer experience and nurturing a deeper customer relationship behind retention, loyalty and advocacy. Plus, you will take away tools and best practices for efficiency and effectiveness in the contact center — in short, golden nuggets for doing things smarter. Come network with other contact center professionals in the trenches: You’ll be empowered by their enormous knowledge and inspired by the wisdom and success stories you’ll hear about.
Four tracks are dedicated to your chief concerns:
- Track 1: Aligning the Contact Center with Customer and Enterprise Strategy
- Track 2: Leveraging Customer Insights and Voices to Deliver a Personal Experience
- Track 3: Social and Web Channels, Interactions, and Experience
- Track 4: Empowering Agents to Forge Deeper Customer Relationships
Plus 33 interactive sessions, powerhouse speakers sharing their insight and experience, and nonstop networking activities combine to deliver a guaranteed ROI.
Still not convinced? Get all the details here »
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