Disaster Recovery & Overflow

We operate independent platform locations in Virginia, Texas, and California, providing Hot Site Disaster Recovery across all of our applications. Our shared service approach allows us to handle significant amounts of extremely high call volume, so even in the direst of circumstances such as a weather related disaster; we can handle many times our normal call volume patterns without playing a busy signal.

For example, during Hurricane Katrina, our Mississippi debit card application spiked up to fifty five times normal call volume in a single day. Contact Solutions handled all those calls without any delay or interruption of service. When the hurricane forced the closing of the Baton Rouge customer support center handling the state's child support program, our Contact Portal saved the day. While our client's emergency response center in San Antonio took calls normally handled by the state's disabled IVR, CSI accelerated the launch of a planned upgrade for that IVR. In fewer than three days, the new IVR was answering more than 20,000 calls a day.

Interactive Voice Response

Interactive Voice Response
An ACS: Expertise in Action White Paper

We can provide informational and fully interactive outbound notification based on your criteria.”