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Optimization Portal
Contact Solutions’ Optimization Portal is an easy to use web interface that allows you to control and accelerate designated inbound and outbound application features and functions in real time. Now you can manage your contact automation system from within your voice portal application, with zero risk, without technical intervention, coding or modifications.
Until now, contact automation systems offered little flexibility when it came to making changes to accommodate business decisions or tactical considerations like call flow, skill sets and other staffing concerns; changes to business hours, outbound campaigns or surveys and other events.
Optimization Portal reduces your day to day expense of running complex cloud platform solutions. It provides flexibility when integrating our hosted cloud platform with your contact center staff and technology, because you can make changes you can implement immediately without IT intervention with zero risk of overwriting critical programming or coding. Our Optimization Portal frees you from operating in a "mods-based" environment, relying on your IVR vendor for expensive modifications for even minor changes.
When managing a notification campaign, our client facing Optimization Portal interface gives you control over call start and stop times and lets you control the number of simultaneous calls sent out in any time period.
Optimization Portal reduces your day to day expense of running cloud platform solutions.”