Solutions

Increased automation that actually improves your customer service...and increases your on-going savings

Our on-demand services integrate seamlessly with your existing contact center and enterprise applications because our service delivery environment is built on a Services Oriented Architecture (SOA). This hosted environment gives your contact center complete flexibility to integrate systems with no loss of service quality or added cost.

All Contact Solutions services are delivered in this environment including:

  • Inbound/Outbound voice portal
  • Robust, fault tolerant systems integration
  • Web portal
  • Multi-channel message delivery – email, SMS, fax
  • Reporting
  • Monitoring

By focusing on contact automation improvements that affect automation rates, Contact Solutions clients realize huge costs savings and improved customer service.

Our business model incentivizes us to save you money
We don't make our money charging you hefty deployment or maintenance fees. We are incented to save you money through continuous improvement of your current call flows, scripts and other components of your automation. We continuously look for ways to make your Contact Portal run more efficiently, with less dropped calls, shorter wait times and better automation that keeps your customers happy. Read our white paper, Sweating the Small Stuff.

By adding Contact Solutions’ premier solution and expertise, Siemens can now expand the options available to customers who want an IVR application, but not the added costs and management challenges.”

—Don Greco, Director of Solution Management for the U.S. Siemens Enterprise Communications, Inc.

Siemens