Contact Solutions Blogs
Ideas are a lot more interesting when they spread. At Contact Solutions we spend a lot of time thinking about customer self-service, contact automation strategies, and customer experience—and you probably do too. We post our best ideas to three blogs, each with a different topic and target community. Find the one that matches your interests and share the stage with us. Together we can raise the bar on customer service, achieve better business results, and change an industry for the better.
Customer Experience
Take a deeper dive into Customer Experience. Gain insight on how to measure, manage, and improve customer experience in the contact center and beyond. Get inspired by customer stories and share ideas with CX professionals.
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Beyond IVR Optimization: Informed Business Decisions
November 11th, 2011
IVR Optimization Point is a must-have call center metric because it helps you avoid the trap of neglecting IVR system performance. Reaching the ... more >
Insights
Engage with our executives to explore challenges and opportunities that affect your business results. Share insights on business decisions that affect contact automation, customer self-service, and your bottom line.
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Does Your Call Center Cost Reduction Strategy Include Continuous Improvement?
December 2nd, 2011
Never underestimate the power of cumulative, recurring cost savings. Even tiny improvements that affect contact center operations may seem deceptively small—but over time ... more >
Contact Solutions
Follow this blog and become an insider at Contact Solutions. Get the latest on customer deployments, new features, system capabilities, and practical advice to improve contact automation performance.
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Why Doc Lost His Faith in IVR Customer Self-Service
December 12th, 2011
A fellow named Doc recently left a highly critical comment on our blog post about an award we received for innovation in customer ... more >