Contact Solutions Blogs
Ideas are a lot more interesting when they spread. At Contact Solutions we spend a lot of time thinking about customer self-service, contact automation strategies, and customer experience—and you probably do too. We post our best ideas to three blogs, each with a different topic and target community. Find the one that matches your interests and share the stage with us. Together we can raise the bar on customer service, achieve better business results, and change an industry for the better.
Customer Experience
Take a deeper dive into Customer Experience. Gain insight on how to measure, manage, and improve customer experience in the contact center and beyond. Get inspired by customer stories and share ideas with CX professionals.
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How Zappos Let the Other Shoe Drop on Customer Experience
February 7th, 2012
Successful online shoe and apparel retailer Zappos provides legendary customer service. It’s ingrained in their culture, and they purposely design their operations to ... more >
Insights
Engage with our executives to explore challenges and opportunities that affect your business results. Share insights on business decisions that affect contact automation, customer self-service, and your bottom line.
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Prepaid Card Regulations Cloud Future in New Jersey
April 24th, 2012
As a business leader, how would you rate your organization’s ability slam on the brakes and turn sharply in response to a disruption ... more >
Contact Solutions
Follow this blog and become an insider at Contact Solutions. Get the latest on customer deployments, new features, system capabilities, and practical advice to improve contact automation performance.
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Visit Contact Solutions at Prepaid Expo March 12-13
March 5th, 2012
Next week much of the prepaid card industry will gather in Las Vegas for Prepaid Expo 2012. If you’re planning to attend, be ... more >