Automation for Unemployment Insurance Programs

Helping UI Practices – SIDES is not enough

The administration of UI programs requires a highly complex operation, which can be a burden to State agencies to manage.  Today, most UI agencies are making moves to, leverage the State Information Data Exchange System (SIDES) to help States and employers electronically exchange key information about UI claims.1  But this addresses only some of the challenges that agencies like yours face. For example, it doesn’t include your efforts to support UI eligibility, non-financial issue resolution, and weekly claim processing, just to name a few.

With more than 1.3 million new claims filed weekly, and over 14.5 million claims made each week2, the burden States like yours face, for both monetary and non-monetary determinations, can’t be ignored.  With billions of dollars at stake in unemployment fraud3, the time is now to consider alternative ways to process your routine claims. 

Today’s customer service best practices include self-service and automation technologies to help with routine transactions, such as enrollment, disbursement notifications, appointments, collections and more.  Automating these functions for your UI program can provide case workers with more bandwidth to focus on tougher aspects of their jobs – especially those that help keep error rates down.

Additionally, automation will enable UI agencies like yours to improve response times and resolve claim disbursement requests faster.

It’s not just about sustainability. It’s also about scaling to meet the needs of today’s tech-savvy, mobile workforce, while delivering on your mission to lighten the burden of unemployment for the unemployed.

 

1 SIDES and SIDES E-Response Fact Sheet. http://info.uisides.org.

2 United States Department of Labor, Office of Unemployment Insurance. Weekly Claims Data. http://workforcesecurity.doleta.gov/unemploy/claims_arch.asp.

3 “$3.3 billion lost in unemployment fraud, study says,” USA Today. May 1, 2013.

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