Contact Solutions Participating in Frost & Sullivan MindXchange Event

Director of Continuous Improvement to Help Business Leasers Understand How Proactive Customer Care Creates a Competitive Advantage

Reston, Virginia, April 16, 2010—Contact Solutions Inc., a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, will participate in Customer Contact 2010, East: A Frost & Sullivan Executive MindXchange, April 18-21, 2010, in Marco Island, Florida. Justin Lemrow, Contact Solutions’ director of Continuous Improvement, will be facilitating the Proactive Customer Care: The New Competitive Advantage? session on Tuesday, April 20.

Customer Contact 2010 is designed to deliver strategies for customer excellence in today’s competitive economy through contact centers and contact automation to business leaders, which is a perfect fit for Contact Solutions, according to Lemrow.

“Next week’s MindXchange event is all about customer satisfaction, retention, and loyalty, how critical those are for a company to survive and prosper and how your contact center is the front line driver of those success essentials,” said Lemrow. “Contact Solutions keeps its focus on Continuous Improvement with a team of professionals who are experts in contact automation solutions and are continually rewarded for finding new ways to save our customers money while they increase automation rates.”

Lemrow’s session is a part of the Customer Experience Excellence track during MindXchange. He will facilitate a session that focuses on improving customer experience and retention based on effective strategies, best practices, and multi-channel notification.

About Contact Solutions

Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.

The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.

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Media Contact

Margaret Brown
ThinkDesign
(703) 898-9443
margaret@thinkdesign.net

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