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Contact Solutions Nominated for Technology Innovation and Excellence Award by ContactCenterWorld.com
Optimization Portal Gives On-Demand Customers Real-Time Contact Management Choices
Reston, VA (May 28, 2009) – Contact Solutions, an On-Demand contact automation services provider, announced today that it was named a Technology Innovation Finalist for the ContactCenterWorld.com 2009 Top Performers Awards. Contact Solutions was recognized for its Optimization Portal that gives customer’s real-time flexibility for managing their inbound and outbound contact automation.
Over 1,100 entrants from around the world entered the 2009 awards competition, up from over 800 in 2008 when Contact Solutions won this category. Established in 2006, the awards have become the most recognized and prestigious awards for the industry, according to Raj Wadhwani, President of ContactCenterWorld.com.
Contact Solutions’ Optimization Portal allows customers to track and manage their contact automation applications in real-time. Customers can change the contact automation business logic and call transfer capabilities through an intuitive, password controlled Portal that gives contact center leaders and program managers the flexibility to control their hosted contact automation services without changing software or scripts. For example, they can control how contacts are routed within the Contact Solutions’ network based on real-time conditions in the contact center or proactively leverage custom holiday tables.
An Outbound feature within the Portal gives customers control of their outbound campaigns, such as maximum simultaneous contacts delivered to the contact center based on transfers from the outbound campaign. This inbound and outbound real-time flexibility ensures that customer resources are utilized most effectively. Customers can also customize the portal to incorporate their brand identity.
"We give our customers innovative tools to make business decisions based on the real-time dynamics in their contact center," said Contact Solutions’ Chief Executive Officer Paul Logan. "Meanwhile, we keep the systems running optimally around-the-clock while always searching for new and better automation opportunities. This repeated recognition from ContactCenterWorld.com confirms our model is the right one and why we’re a leader in this market."
About ContactCenterWorld.com and the Annual Contact Center World Awards
ContactCenterWorld.com is the world’s leading online magazine, conference & awards company and is a provider of global benchmarking studies. With over 110,000 members, ContactCenterWorld.com created the unique awards program in 2006 and recognizes the very best in the world through these exciting events held around the world. Visit ContactCenterWorld.com at www.ContactCenterWorld.com
About Contact Solutions
Contact Solutions’ On-Demand Contact Automation Services save contact centers millions of dollars by continuously improving their contact automation while uplifting customer satisfaction levels. Leveraging a world-class infrastructure and an industry-leading hosted services approach bases on six distinct Centers of Excellence, the company has helped the contact center industry redefine contact automation standards. Large enterprises such as American Express, Delta Airlines, Motorola and many public sector entities benefit from the company’s focused, cost-effective contact automation approach. Contact Solutions is based in Reston, VA. Visit Contact Solutions at www.contactsolutions.com.
© 2009 Contact Solutions, Inc. All rights reserved. All trademarks and company names mentioned are the property of their respective owners.
Contact Solutions is known for being a great partner and for its commitment to continuous improvement; this is a standard part of its offering.”—Donna Fluss, DMG Consulting
