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Contact Solutions Named Winner of SpeechTech’s Market Leaders Award
Company given top ranking by industry analysts in four categories
Reston, Virginia, September 17, 2009 — Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, SMS and web transactions for business and government, announces today that it was named The Winner of Speech Technology Magazine’s Market Leaders Award for the Speech Self-Service Suite at SpeechTEK 2009 in New York.
The Market Leaders Award is determined by industry analysts, consultants and the editors of Speech Technology magazine who noted the impressive results of Contact Solutions’ unique Methodology. The awards recognize vendors with exceptional inbound and outbound interactive voice response (IVR) platforms and services.
Contact Solutions received the highest marks in four of the six criteria by which entrants were judged, including Ability-to-Customize, Customer Satisfaction, Integration and Cost.
“Contact Solutions is proud to accept the prestigious Market Leader Award,” says Paul Logan, CEO for Contact Solutions. “This recognition is proof that our On-Demand model is the right choice for businesses who want cutting edge technology, and savings well beyond the initial deployment. This is further proof it’s the right formula for today’s market”.
“What really makes this win so important is that we were chosen by independent industry analysts and consultants. They noted that while we are not a big name in the market today like other contenders for this award, we are the clear winner in cost-savings and customer satisfaction. It doesn’t get any better than that.”
The SpeechTEK Awards list will appear in the September 2009 issue of Speech Technology Magazine.
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About Contact Solutions
Contact Solutions delivers on-demand contact automation solutions including IVR, SMS and web transactions, and call center analytics.
The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Methodology and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.
www.contactsolutions.com.
IVR Blog: http://contactsolutions.com/blog/
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Contact Solutions is known for being a great partner and for its commitment to continuous improvement; this is a standard part of its offering.”—Donna Fluss, DMG Consulting
