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Contact Solutions Expands Successful College Intern Program
RESTON, Va.-July 25, 2011-Contact Solutions, a leading provider of on-demand contact automation solutions including interactive voice recognition (IVR), email/text messaging and web transactions for business and government, is providing internship opportunities to six area college students this summer. The students are spending the summer at the Reston-based company learning more about how Contact Solutions competes in the growing cloud-based IVR industry.
This is the second summer that Contact Solutions has offered internship opportunities at its headquarters. The interns are:
- Justin Alexander – graduate of Broad Run High School/Academy of Science and currently attending the University of Virginia
- Josh Katz – graduate of Washington Lee High School and will attend University of Virginia this fall
- Wes Lincoln – graduate of Landon School and currently attending Gettysburg College
- Jessica Sussman – graduate of Centreville High School and attending Arizona State University
- Nick Phillips – graduate of Dominion High School and currently attending James Madison University
- Kelly Spence – graduate of George Mason University
“We started our intern program last year, and we were so impressed by the quality of their work that we hired one of them for a full-time position,” said Carolyn Meador, SPHR, manager of Human Resources for Contact Solutions. “Hector Rodriguez, who is currently attending Northern VA Community College, was one of our first interns and has been a full-time employee on our Client Services team since the beginning of this year.”
Rodriguez, who is a Project Coordinator in Client Integrations, added “The opportunity that was extended to me by Contact Solutions after my deployment is one of the greatest things that has happened to me. It’s a great company that allows me to grow and pushes me to learn more every day. I’m very impressed with how much they do for all their employees.”
Contact Solutions has grown rapidly in the past year, and is now the industry’s largest pure-play hosted IVR provider. Since receiving an investment by North Bridge Growth Equity in fall 2010 the company has expanded its workforce by approximately 30 percent to serve its growing customer base. The company’s success is a result of its relentless focus on improving quality of service in the IVR. Over the life of each client’s IVR deployment with Contact Solutions, Continuous Improvement experts use advanced analytics to benchmark and improve automation rates and customer satisfaction. This data-driven approach is unique in the industry and enables Contact Solutions clients to make informed decisions about how they want to optimize their IVR.
Contact Solutions is offering its interns insight into a variety of career opportunities, including finance, accounting, customer service, and marketing.
“I’ve had summer internships at several other firms and can honestly say Contact Solutions stands out because I’m constantly busy and learning,” said Justin Alexander. “I was assigned three very interesting, yet different projects that spanned finance, accounting, marketing, and even commercial law.”
About Contact Solutions
Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.
The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs, while maintaining exemplary customer experience and securing high customer satisfaction.