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Contact Solutions Expands Sales Force
Tim Perez, Shelley Dunagan and Ray Camp Bring Contact Automation Expertise in Commercial and Government Sectors
Reston, Virginia, December 29, 2010—Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, today announced that it has expanded its sales force to include seasoned professionals who understand the needs of both commercial and government customers. These professionals will take the lead in creating more targeted sales efforts for Contact Solutions, according to Paul Logan, CEO.
“We have added some great strategists in Tim Perez, Shelley Dunagan, and Ray Camp,” said Logan. “Their experience and expertise will help us move our sales efforts to a higher level in both commercial and government, and we are pleased that they have joined our team.
“This newly expanded sales team also is a reflection of our continued growth resulting from the success we have created by focusing on the best customer experience and highest customer satisfaction in the industry,” Logan continued.
Perez, vice president of sales, is responsible for both the strategy and performance of all of the company’s sales channels. Before joining Contact Solutions, Perez was the vice president of sales at INgage Networks, a SaaS social media provider. He also was a vice president and general manager at Siemens Communications, Inc., where he managed a direct sales team that covered the Northeast, including New York City and the New England area. Perez served for 10 years as an Army Intelligence Officer, including service with the Bush and Clinton Administrations in the White House Situation Room, as well as the 82nd Airborne Division. He is a 1986 Distinguished Military Graduate from the Virginia Military Institute (VMI).
Dunagan, director of sales for North America, reports to Perez and will lead the enterprise sales team for Contact Solutions. She was most recently with Siemens, where she was the director of software sales and the #1 sales director for the company. She has more than 15 years of sales experience at companies including Siemens, Qwest, Equant, Cable and Wireless Communications Inc., and Sprint Communications. Dunagan earned her bachelor of arts in communications from the State University of New York at Oswego.
Camp, senior vice president of new business development, joined Contact Solutions from Affiliated Computer Services (ACS), a Xerox company, where he served as the vice president for Electronic Payment Services (EPS), Government and Community Solutions (GCS) and was responsible for new product development, marketing and project implementation as well as developing and marketing sales strategies for the products that he helped develop. Prior to that, Camp worked for several decades for the Iowa state government in chief financial officer roles for several departments and for the state as a whole.
Contact Solutions, which creates powerful and repeatable on-demand IVR processes and applications for clients in the government and enterprise markets, also launched SMS and e-mail solutions for its customers this past year. The company optimizes clients’ contact automation solutions through the development, monitoring and improvement of IVR applications for banking, insurance, federal, state and local programs, healthcare, utilities and pharmaceutical segments, among many others.
Cost savings are realized when a company can offer an IVR solution that works well enough to decrease the number of calls transferred to a live agent, thereby reducing labor and infrastructure costs and decreasing call duration to reduce usage costs.
The company recently received investment funding from North Bridge Growth Equity (NBGE), a leading growth equity firm that invests in technology and technology-enabled services companies.
About Contact Solutions
Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.
The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.
http://www.contactsolutions.com/
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Media Contact
Margaret Brown
ThinkDesign
(703) 898-9443
margaret@thinkdesign.net
© 2010 Contact Solutions, LLC. All rights reserved. All trademarks and company names mentioned are the property of their respective owners.
Contact Solutions is known for being a great partner and for its commitment to continuous improvement; this is a standard part of its offering.”—Donna Fluss, DMG Consulting
