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Clark Joins Contact Solutions as Strategic Solutions Manager
Contact Automation Solutions Company Continues its Focus on Improving Offerings
Reston, Virginia, May 13, 2010—Mark W. Clark has joined Contact Solutions, Inc., a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, as the strategic solutions manager. Clark leads the company’s product management, market research and strategy efforts, and reports to Vete Clements, executive vice president of strategic development.
Clark has been providing high-tech companies with marketing support to accelerate growth in business-to-business and business-to-government markets for more than 15 years. He was the senior director of product management for SER Solutions (now part of Siemens Communications) in Dulles, Va., where he led all global products marketing management. Prior to that, he was the director of engineering and operations for Wireless Matrix in Reston, Va., where he helped the company achieve 900-percent growth over five years. He also served as the director of marketing and the international product manager of Orbcomm Global, which launched the first data-only global satellite system.
“Mark has a unique combination of skills—from engineering and operations to marketing—and those, coupled with his telecom background, made him a perfect fit for Contact Solutions,” said Clements. “Mark will help us continue to improve upon the offerings we bring to market, as well as introduce new products that will make our contact center solutions even better for our customers.”
Clark holds a Master in Business Administration from Florida International University and a Bachelor of Science in Electrical Engineering from the University of Michigan, Ann Arbor.
About Contact Solutions
Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.
The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.
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Media Contact
Margaret Brown
ThinkDesign
(703) 898-9443
margaret@thinkdesign.net
© 2010 Contact Solutions, Inc. All rights reserved. All trademarks and company names mentioned are the property of their respective owners.
Contact Solutions is known for being a great partner and for its commitment to continuous improvement; this is a standard part of its offering.”—Donna Fluss, DMG Consulting
