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Press Releases
February 21, 2012
Contact Solutions Completes 2011 With Record Growth
December 13, 2011
Contact Solutions Names Robert Pepper Chief Marketing Officer
November 22, 2011
Contact Solutions and a Leading BPO Partner to Improve Large State Medicaid Program’s IVR Performance
April 26, 2011
Frank D’Angelo Joins Contact Solutions Board of Directors
January 31, 2011
Contact Solutions Implements Improvement Strategies to Double Incremental Customer Savings in 2010; Continues Sales Growth
December 29, 2010
Contact Solutions Expands Sales Force
October 12, 2010
Contact Solutions Continues Growth Trajectory, Hitting 2-Billion Call Mark with Focus on Continuous Improvement
March 22, 2010
Contact Solutions Saves Customers More Than $4 Million in FY2009; Commits to $10 Million in Savings in FY2010
January 28, 2010
Healthcare Contact Center Case Studies Indicate New Regulations Will Drive Exponential Growth
January 20, 2010
Contact Solutions Launches Analysis for Executives that Expedites Contact Center Savings
January 12, 2010
Contact Solutions Announces Record 40% Growth in 2009
December 15, 2009
Contact Solutions Deploys Multichannel Pay-By-Phone/Pay-By-Web Solution For State Healthcare Program
October 21, 2009
Contact Solutions Named Winner of a 2009 CARE Award
September 29, 2009
Contact Solutions Continues Commitment to Lowering Cost of IVR Self-Service Automation for Health Care Carriers
September 17, 2009
Contact Solutions Named Winner of SpeechTech’s Market Leaders Award
September 15, 2009
Contact Solutions Projects Forty to Fifty Percent Revenue Increase in 2009
June 25, 2009
Contact Solutions Wins Hot Technology Company Award
Recognition Follows Contact Automation Industry Report Listing Firm as Top Provider
June 10, 2009
Leading Industry Report Underscores Contact Solutions’ Growth through Continuous Improvement Methodology
Report Shows Contact Solutions Delivers the Fastest Average Return-On-Investment in the IVR Market
May 28, 2009
Contact Solutions Nominated for Technology Innovation and Excellence Award by ContactCenterWorld.com
Optimization Portal Gives On-Demand Customers Real-Time Contact Management Choices
May 5, 2009
Contact Solutions On-Demand IVR Services Automate Over One Billion Calls, Generating Millions in Savings
Company’s Continuous Optimization and Rapid Deployment Enable Significant Cost Savings for Customers
December 5, 2008
Contact Solutions Wins Gold and Bronze Medals at ContactCenterWorld.com Global Conference
Gold Medal for Technology Innovation and Bronze for Outsourced Partnership Solidifies Company’s Position as On-Demand/On Demand IVR Services Market Leader
October 20, 2008
Contact Solutions On Demand IVR Service Powers Voter Information and Complaint Hotlines for Historic McCain-Obama Election
Industry Leading IVR Solution powers Voter Alert Hotlines to Support Hundreds of Thousands of Calls Per Hour, Simplify Access to Voting-Related Information and Enable Voters to Report Election Day Problems
October 6, 2008
Contact Solutions Announces Columbia Bank Chooses its On Demand IVR Services to Better Serve Customers
Outsourcing Contact Center Automation Fits in Well with Bank’s Commitment to Customer Service
September 17, 2008
Contact Solutions Customer RideCharge Launches Complete Taxi Reservation and Payment Solution
Contact Solutions Contact Automation Approach Ideal for Unique Service for Business Travelers on the Go
September 10, 2008
Siemens Enhances OpenScape® Contact Center Portfolio with On Demand IVR Solution and Hosted Service Management Option in Collaboration with Contact Solutions
Unique Approach with Contact Solutions, Inc. More Cost-Effectively Delivers Continuous Contact Center Improvements
July 7, 2008
Contact Solutions Wins Coveted International Contact Center Award for Best Outsourced Relationship
Award Recognizes Excellence in Outsourcing with Business Process Outsourcer Partner ACS
June 13, 2008
Contact Solutions Announces PCI-DSS Compliance
Security Compliance Achievement is a Huge Benefit for Business Process Outsourcers (BPO) that Run Contact Centers
May 8, 2008
Contact Solutions Wins Six Oklahoma Quality Awards for Helping Automate the State’s Electronic Payment Systems
Contact Automation Leader Recognized for its Efforts with the State’s Leading Edge Electronic Benefits Initiatives
April 21, 2008
Contact Solutions Announces Web Tool that Helps Contact Centers Continually Improve On Demand IVR Services Utilization
Tool Helps Contact Centers Best Allocate Call Volume in Peak Calling Times
February 7, 2008
Contact Solutions Opens Third Hosting Center to Support Explosive Nationwide Growth of On Demand IVR Services
Sunnyvale Facility Rounds out Nationwide Build out of World-Class Hosting Centers
January 12, 2008
Contact Solutions Announces Total Minutes Driven Through its IVRs in 2007 More than Doubles 2006 Total Minutes
Contact Solutions’s Approach to Helping Contact Centers Continuously Improve their Contact Automation Leads to Cost Savings in the Millions Reston, VA (January 12, 2008)
October 31, 2007
Intervoice Selects Contact Solutions as its Partner-of-Choice for On Demand IVR Services
New Partnership includes Agreement to Jointly Market Contact Solutions’ On Demand IVR and Voice Portal Services
April 7, 2007
Contact Solutions Announces Total Minutes for Q1 2007 More than Doubles Q1 2006 Total Minutes
Advances Attributed to Increased Standardization of Company’s On Demand IVR Services in Commercial and Public Sector Accounts
December 21, 2006
Contact Solutions Hires Brad Mack as VP of Sales
Contact Automation Industry Sales Leader Led IntervoiceNorth and South America Sales Effort for Past Decade
November 21, 2006
Contact Solutions Announces Two of its IVR Solutions Reach 20 Million Minutes Mark
Contact Centers Have Confidently Moved to On Demand IVR Services for Large Mission-Critical Applications
August 13, 2006
Contact Solutions Announces 20 of its IVR Solutions Have Processed at Least 1 Million Minutes since Being Launched
Huge Ramp Attributed to Rapid Acceptance of On Demand IVR Services as Standard Approach for Improving Contact Automation
May 21, 2005
Contact Solutions Announces IVR Applications in Operation for High-Profile VOIP Leader SunRocket
Residential Voice over IP Player Utilizes On Demand IVR Services to Provide Higher Level Service to Prospects while Continuing to Service Existing Customers
October 25, 2004
Contact Solutions Helps NBC Launch Voter Alert Line for 2004 Presidential Election
IVR Application to Help Voters Report Problems or Irregularities
October 21, 2004
Contact Solutions Announces EarthLink IVR Applications Launched
Internet Service Provider Utilizes On Demand IVR Services to Communicate with Customers During Service and Sales Processes
February 21, 2012
Contact Solutions Completes 2011 With Record Growth
December 13, 2011
Contact Solutions Names Robert Pepper Chief Marketing Officer
November 22, 2011
Contact Solutions and a Leading BPO Partner to Improve Large State Medicaid Program’s IVR Performance
November 16, 2011
Frost & Sullivan Lauds Contact Solutions’ Customer Experience Practice with the 2011 North American Product Differentiation Excellence Award in Hosted IVR Applications
By adding Contact Solutions’ premier solution and expertise, Siemens can now expand the options available to customers who want an IVR application, but not the added costs and management challenges.”—Don Greco, Director of Solution Management for the U.S. Siemens Enterprise Communications, Inc.
