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Healthcare Contact Center Case Studies Indicate New Regulations Will Drive Exponential Growth

Contact Solutions CEO to announce innovative solutions for preparedness at industry event

Reston, Virginia, January 28, 2010 — As healthcare companies prepare for a projected increase in contact center traffic, regardless of the outcome of the Obama Administration’s healthcare proposals, business leaders are scrambling to ensure they are prepared. Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, announces that CEO Paul Logan will address this issue at the 9th Annual Conference on Bio/Pharmaceutical and Medical Device Contact Centers in Philadelphia on January 27-28.

Logan will present the results of Contact Solutions’ work to help state public health agencies and private healthcare providers who responded to various state and federal mandates by implementing self-service options that improved service and created new savings.

In one case, a government healthcare agency is saving more than $100,000 each month since the launch of the Contact Solutions offering. In another, a healthcare insurer saved $750,000 after Contact Solutions helped them launch a multi-lingual outbound application in response to impending state legislation. The solution, offered in six languages, was deployed in two weeks to meet the state’s deadline. The lessons learned from these solutions will be presented to contact center leaders to help them prepare for potential state and federal legislative changes.

“Regardless of the particulars of healthcare changes, we’ll see massive increases in contact center traffic in the coming months,” says Logan. “Contact Solutions’ on-demand, multi-channel solution will help healthcare-focused contact centers increase customer satisfaction and save money in the process, without throwing money away on hardware, licenses and annual maintenance.”

About Contact Solutions
Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.

The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.

www.contactsolutions.com. 
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Media Contact
Ernie Cote
Contact Solutions
(703) 581-6315
ecote@contactsolutions.com

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