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Contact Solutions Named Winner of a 2009 CARE Award

Company cited for its family-supportive workplace policies

Reston, Virginia, October 21, 2009 — Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, announces today that it has been selected as a 2009 CARE Award winner by the Northern Virginia Family Service. Each year the CARE Awards are given to employers in Northern Virginia that provide exceptionally family-friendly workplace policies and benefits for their employees.

As a nominee, Contact Solutions was evaluated on the quality and scope of its policies and programs in the categories of Flexible Work Arrangements, Dependent Care, Work/Family Stress Management, and Benefits and Community Involvement.

As a finalist, Contact Solutions was asked by the CARE Advisory Committee to administer a short web-based survey to a random sampling of employees. The company received an intensive site visit so that the Nominating Committee could experience Contact Solutions programs and culture first-hand.

CARE Nominating Committee members then interviewed a cross section of employees from entry-level to senior management, with the goal of determining whether company policies truly respond to the needs of its workforce, that the employees freely utilize the policies and that leadership creates a truly flexible workplace.

The committee noted that Contact Solutions provides its employees with flexibility in both work environment and benefit plans. Team members may telecommute and participate in Come to the Office days, a birthday program and twice-annual company events designed to strengthen a sense of community.

“Contact Solutions is proud to be a recipient of a 2009 CARE Award. We strive to create an atmosphere that is conducive to creativity and ingenuity,” said Paul Logan, Contact Solutions CEO. “As with our hosted contact automation solutions, Contact Solutions employs a Continuous Improvement philosophy to our benefits and incentives, to enhance the employee experience over time.”

About Contact Solutions
Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.

The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.

www.contactsolutions.com. 
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© 2009 Contact Solutions, Inc. All rights reserved. All trademarks and company names mentioned are the property of their respective owners.