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Contact Solutions Projects Forty to Fifty Percent Revenue Increase in 2009
Success reflects company’s commitment to Continuous Improvement for customers
Reston, Virginia, September 15, 2009 — Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, SMS and web transactions, today announced that they are on course to increase their 2008 revenue by forty to fifty percent in 2009. The company welcomed twenty new customers since January of 2009, and has maintained or expanded its existing customer relationships.
Contact Solutions introduced a fundamental shift in the delivery of self-service IVR, call center development and call center analytics with its Continuous Improvement Practice. The company is incentivized to continually find new contact center savings for their clients by identifying, implementing and monitoring inbound and outbound notification solutions. No other company in the industry utilizes this business model.
“Contact Solutions is proud of our latest achievement. In a volatile economy, our hosted contact automation solutions, coupled with our Continuous Improvement Practice, is the smart choice for our customers,” says Contact Solutions CEO Paul Logan. “No other provider is actually incentivized to lower their customers’ contact center technology costs while continually improving the customer experience.”
“Our customers love our business model because they see the benefits of our Continuous Improvement Practice reflected in their bottom line,” adds Ernie Cote, Director, Corporate and Product Marketing. “Contact Solutions just unveiled our new web site and new branded look, which reflect our commitment to our Continuous Improvement Methodology. Our new web site tells the story of our game-changing hosted contact automation solutions.”
The company’s new web site also features a download of their latest white paper, Sweat the Small Stuff: How a New Approach to Contact Automation is Driving New Savings in the Contact Center.
About Contact Solutions
Contact Solutions delivers on-demand contact automation solutions including IVR, SMS and web transactions, and call center analytics.
The company's core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Methodology and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.
www.contactsolutions.com.
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© 2009 Contact Solutions, Inc. All rights reserved. All trademarks and company names mentioned are the property of their respective owners.
Contact Solutions is known for being a great partner and for its commitment to continuous improvement; this is a standard part of its offering.”—Donna Fluss, DMG Consulting
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