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Contact Solutions Inc. Releases Latest Version of Outbound Campaign Manager

Customers Note Quicker Campaign Time-to-Market and Lower Integration Costs

22 July 2009 (Reston, VA) – Contact Solutions today announced the availability of the latest release of Outbound Campaign Manager, an On-Demand outbound Contact Center capability offering customers the rich data integration, reporting, and optimization capabilities more typical of Inbound Contact Center services -- at a price also equivalent to an inbound per minute service.

Offering interfaces to text, fax, and email services for multi-channel notification so customers can select their preferred contact method, Outbound Campaign Manager offers a significant advantage over traditional on-premise dialer products and standalone hosted outbound competitors. Further, Outbound Campaign Manager leverages all the standard reports developed as part of Contact Solutions& award-winning Continuous Improvement Methodology, plus integrated inbound/outbound program performance analyses developed specific to a client's requirements.

Outbound programs leveraging Outbound Campaign Manager benefit not only from the product's broad feature set and reporting capabilities, but also from the company's dedicated professional services organization. In a recent case study example, a critical regulatory requirement necessitated millions of outbound calls to customers of a large national benefits firm. Contact Solutions leveraged their professional service team to design and launch the outbound campaign in six languages in just two weeks. The applications reached over 1.5 million members in three weeks resulting in a $750,000 savings. Yet a critical component to the success of the campaign was the capability of Outbound Campaign Manager to integrate the customer's inbound and outbound campaigns to produce useful analytics. These reports offered key business insights to determine how many members had been reached by the campaign and determine how to reach the remainder to meet compliance requirements.

Mark Whittle, Chief Operating Officer for Contact Solutions, Inc., stated: "For all its features, Outbound Campaign Manager is foremost a money-saver. Whether applied as an integrated inbound/outbound solution or part of a dedicated outbound campaign, our clients appreciate that Contact Solutions' On-Demand environment can accommodate peak volumes and volume spikes without requiring the additional CapEx exposure typical of our competitors' solutions." Whittle continued, "Clients have also reported that their costs are further reduced because Outbound Campaign Manager adds call center integration flexibility, thus lowering the burden on their IT resources."

Contact Solutions' Outbound Campaign Manager is the latest iteration of an always-evolving feature set informed by the requirements of Contact Solutions' customers. Offering comprehensive reporting, analytics and Continuous Improvement Methodology in all their products, Contact Solutions remains dedicated to staying the industry's leading innovator in Contact Center technology and performance.

"Our customers have realized great results with Contact Solutions' Inbound solutions and are rewarding us with their Outbound programs now as well," said Contact Solutions' CEO Paul Logan. "Outbound applications continue to grow at twice the speed of our inbound volume, which is projected to double in the next 12-18 months."

Contact Solutions' Director of Corporate and Product Marketing, Ernie Cote, will be a featured panelist in an upcoming Speech Technology magazine webinar on Outbound technology, "Making Outbound IVR a Strategic Asset To Increase Profitability" on July 23rd at 2pm EDT. For more information regarding this free webinar, visit Speech Technology Magazine.

About Contact Solutions
Contact Solutions' On-Demand Contact Automation Services save contact centers millions of dollars by continuously improving their contact automation while improving customer satisfaction. Leveraging a world-class infrastructure and an industry-leading hosted services approach based on six distinct Centers of Excellence, the company has redefined contact automation standards. Large enterprises such as American Express, Delta Airlines, and Motorola benefit from the company's Continuous Improvement Methodology. Visit Contact Solutions at www.contactsolutions.com.

Media inquiries: Ernie Cote, Contact Solutions, 703-581-6315

© 2009 Contact Solutions, Inc. All rights reserved. All trademarks and company names mentioned are the property of their respective owners.