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Contact Solutions Wins Gold and Bronze Medals at ContactCenterWorld.com Global Conference

Gold Medal for Technology Innovation and Bronze for Outsourced Partnership Solidifies Company's Position as On-Demand/On Demand IVR Services Market Leader

Reston, VA (December 5, 2008) - Contact Solutions (CSI), the leader in contact automation, announced that it won gold and bronze medals at the 2008 Contact Center World Global Awards Conference in Las Vegas today. CSI won the gold medal for Best Technology Innovation and the bronze medal for best outsourced partnership. Companies from over 22 countries came to Las Vegas to compete for these prestigious awards.

Contact Center World completed its third year of sponsoring the Contact Center World Awards Program. More than 800 nominations were received for this year's awards from some of the best known brands in the world including Hewlett-Packard (HP), Bell Canada, FedEx, MBNA Bank of America, Dell, and New York Life.

Judges at the Contact Center World conference were impressed by the breadth, depth and extent of the CSI offerings. CSI helps contact centers obtain maximum value from contact automation with its world-class on-demand/On Demand IVR services. By continuously improving all aspects of their contact center automation, CSI customers reduce live agent transfers while improving the overall customer experience. With CSI's methodology, even the slightest changes have been proven to raise customer satisfaction while saving millions of dollars. CSI's industry-leading Continuous Improvement process is built around identifying, implementing, measuring, and communicating recommendations.

The technology behind the Contact Solutions On Demand IVR services features top of the line application development, business intelligence, database integration, QA, hardware and software technical support, and security considerations. Highlights of the CSI technology includes:

• 24x7x365 Solutions Management & Monitoring using a comprehensive monitoring system that identifies any abnormalities and enables consistent and accurate metrics to be derived from each IVR.
• Total Cost of Ownership Analysis by quantifying, measuring, documenting, and reporting back on all key data points.
• Industry Leading IVR Application Development and Host Integration.
• Dedicated Continuous Improvement Organization devoted to continuously improving customer contact automation processes.
• World-Class Business Intelligence & Reporting Services

"Our clients, which include some of the busiest contact centers in the world, say that our commitment to continuous improvement of their contact automation has helped them gain significant savings, sometimes well into the tens of millions of dollars," said Contact Solutions Chief Executive Officer Paul Logan. "From day one, we invested in sound and advanced technology and have hired some of the best and brightest IVR experts in the industry to build out great solutions for our customers. This investment has paid off across the board for our customers."

About ContactCenterWorld.com
ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 114,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.

About Contact Solutions
Contact Solutions (CSI) saves its clients millions of dollars by improving their contact automation significantly while uplifting customer satisfaction levels. Deploying time-tested On Demand IVR services, world-class IVR applications and procedures, and an industry-leading project management approach around six distinct Centers of Excellence, the company has helped the contact center industry redefine contact automation standards. Large enterprises such as American Express, Delta Airlines, Motorola and many public sector entities benefit from the company's focused, cost-effective contact automation approach. Contact Solutions is based in Reston, VA. Visit Contact Solutions at www.contactsolutions.com.

© 2008 Contact Solutions, Inc. All rights reserved. All trademarks and company names mentioned are the property of their respective owners.