• Overview
• Who We Help
• Customers
• Customer Success Stories
• News & Press
  • Press Releases
  • In the News
• Events & Webinars
• Management Team
• Careers

Contact Solutions Announces IVR Applications in Operation for High-Profile VOIP Leader SunRocket

Residential Voice over IP Player Utilizes On Demand IVR Services to Provide Higher Level Service to Prospects while Continuing to Service Existing Customers

Reston, VA (May 21, 2005) - Contact Solutions, the leaders in contact automation, announced today that it has launched IVRs for high-profile voice over IP (VOIP) leader SunRocket. The voice over IP upstart will be utilizing CSI On Demand IVR services to screen residential customers who need to check their eligibility for the company's offerings as well as providing specific sales and service information to existing customers. For customers seeking eligibility information, after customers determine that they are eligible for the service, they will be routed to a live agent for new service registration.

The demand for residential VOIP has risen significantly in the past year. SunRocket has been one of the key players in offering competitively priced services for its customers. A well-funded start up just a few years ago, Sun Rocket has blossomed into one of the most well known companies in this space. Using the Internet to provide telephone service (known as voice over IP or VOIP), SunRocket has many opportunities as it grows. One specific challenge is providing lead capture from people who call to enquire about service area capabilities. SunRocket needed to implement an automated lead capture solution that would quickly tell people if they were eligible for service and then route them to the appropriate live agent.

Contact Solutions Chief Executive Officer Paul Logan said, "With the significant growth SunRocket has experienced, the last thing its already taxed internal IT organization needed was to worry about deploying IVRs. We have been able to provide the highest quality contact automation solutions to SunRocket to help them achieve their sales goals while continuing to provide the highest level of service to their customers."

About Contact Solutions
Contact Solutions (CSI) saves its clients millions of dollars by improving their contact automation significantly while uplifting customer satisfaction levels. Deploying time-tested On Demand IVR services, world-class IVR applications and procedures, and an industry-leading project management approach around six distinct Centers of Excellence, the company has helped the contact center industry redefine contact automation standards. Large enterprises such as American Express, Delta Airlines, Motorola and many public sector entities benefit from the company's focused, cost-effective contact automation approach. Contact Solutions is based in Reston, VA. Visit Contact Solutions at www.contactsolutions.com.

© 2005 Contact Solutions, Inc. All rights reserved. All trademarks and company names mentioned are the property of their respective owners.