Centers of Excellence

Learn how Contact Solutions offers a comprehensive and compelling solution built around optimizing your outsourced IVR services.
 

Shared IVR Service Benefits

Business Solutions

For Public Sector Customers

CSI helps government agencies significantly lower the cost per call for customer services. More.

For Commercial Customers

Save millions of dollars with contact automation improvements by utilizing CSI shared IVR services. More.

Case Studies

State of Michigan

WIC application live agent transfer rate dramatically decreased in only 9 months. More.

EarthLink

Automated outbound customer service solution reduces live agent talk time by as much as 75 percent resulting in significant savings for EarthLink. More.

Latest News

Contact Solutions Announces Web Tool that Helps Contact Centers Continually Improve Shared IVR Services Utilization


Contact Solutions Opens Third Hosting Center to Support Explosive Nationwide Growth of Shared IVR Services


Intervoice Selects Contact Solutions as its Partner-of-Choice for Shared IVR Services.




Blog: What's New with Shared IVR Services


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