The Mobile Mind Shift

Are you missing a critical mobile moment that could define your brand?

Mobile Case Study: The Boston Globe

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My:Time

When customer care meets the new mobile lifestyle, everything changes.

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Mobile Care Made Easy, Woohoo!

Mobile technology does amazing things. So why is it such a hassle to do customer care on your mobile phone?

With My:Time, your customers can send a text, record a voice memo, or snap a photo for assistance. They can even stop in the middle of a customer care transaction. Then, resume hours or even days later without waiting on hold, repeating information, or starting all over again.

Industry Solutions

Mobile Shopping Customer Service
Sunday, August 17, 2014 - 15:37
John Hibel
How Can Mobile Shopping Put Your Customers at Risk?
It’s no secret that mobile is changing customer behaviors and expectations.  The question is, how are retailers responding to this disruption? In the rush to establish a mobile presence, most...
Wednesday, August 6, 2014 - 16:42
Cachet Financial Solutions and Contact Solutions Bring Mobile Customer Care to Prepaid Clients
Cachet Enhances Comprehensive Select Mobile Money Application with Contact Solutions’ My:TimeMinneapolis, Minn. and Reston, Va.– August 6, 2014 – Cachet Financial Solutions (OTCQB: CAFN), a leading...
Thursday, May 8, 2014 - 09:42
The Boston Globe Launches Customer Service App, Offering Convenient Mobile Access for Customer Support
Boston (May 7, 2014) – The Boston Globe announced today the launch of  a mobile app that will include a comprehensive and intuitive menu offering support to Boston Globe subscribers, including...