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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

WebRTC for the Contact Center
Friday, November 14, 2014 - 22:06
Mike Hibbard
WebRTC: Ready for the Contact Center?
In the fall of last year, e-commerce behemoth Amazon introduced its newest Kindle Fire tablet together with a feature that some industry analysts have called “the shot heard round the world,” in...
Fraud in the contact center - the modern fraudster
Wednesday, November 5, 2014 - 11:09
Tim McCurry
Fraud Wars in the Contact Center: Rise of the Modern Fraudster
When it comes to financial crime, most of us still have a quaint, old-fashioned mental image of the traditional bank robber. A group of shady-looking men would arrive in a getaway car and empty the...
Mobile Shopping Customer Experience
Wednesday, November 5, 2014 - 10:36
Mark Clark
How to Improve the Mobile Shopping Experience
We kicked off Money2020 this past Sunday with a presentation of our recent mobile shopping research to members of the Retail Gift Card Association. The research shows that consumers have identified...