Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Tuesday, October 21, 2014 - 10:52
Contact Solutions Creates Business Intelligence Gateway to Provide Clients with Deeper Understanding of Customers
Data analytics will aid businesses in identifying untapped potential of IVR and Mobile customer care dataReston, Va. – October 21, 2014 – Contact Solutions, a leading provider of cloud-based customer...
Mobile-First Customer Care
Thursday, October 16, 2014 - 17:35
Mike McShea
Mobile-First Customer Care
“Next person in line, please.”Imagine this phrase uttered in a bored tone by a cashier, and it might take you back to the last time you made a complex purchase in a brick-and-mortar store. Armed with...
Tuesday, October 7, 2014 - 18:25
Study: Retail Shoppers Abandoning Mobile Shopping Carts Due to Poor Customer Care
New shopper research by Contact Solutions finds growing need for in-app service Reston, Va. – October 8, 2014 – With mobile shopping on the rise, retailers looking for new ways to encourage in-app...